00360     2200145   4500245005300000020001800053250001000071100001700081005001900098260003400117041001400151084001200165300002800177336000900205  aStrategi Pelayanan PelanggancSusan M.GagehText  a979-3192-29-1  aCet.1  aSusan M.Gage  a20241007143228  aJakartabTugu Publisherc2013  aIndonesia  a658.802  a168 hlm :cilus 20,5 cm  atext